Who We Are
This website, rapidrepairmaintenance.com, and the services described on it are run by Rapid Repair and Maintenance LLC, which does business as Rapid Repair & Maintenance. We are a handyman business owned by Dalton Nelson, based in Urbandale, Iowa and serving the Des Moines metro. In this policy, "we", "us" and "our" mean Rapid Repair and Maintenance LLC, and "you" means anyone who visits this website, fills in one of our forms, or calls or texts our business line, (515) 416-6717.
We are the party responsible for the information described here. By using this website, sending us a form or contacting us, you agree to this policy.
Information We Collect
We only collect what we need to answer you, quote your job and do the work. That is:
On the Request a Quote form
- The services you need and your description of the project.
- Any photos or files you choose to upload.
- About when your home was built, if you tell us. We ask because homes built before 1978 may have lead based paint.
- Your first and last name, phone number, email address and town.
- Whether you ticked either of the two optional text message boxes, and when you did so.
On the Contact Us form
- Your first and last name, phone number and email address.
- The type of project you have and a short description of it.
- Whether you ticked either of the two optional text message boxes, and when you did so.
On our phone line
- When you call or text (515) 416-6717, our phone system records your phone number, the date and time, and the choice you make in the phone menu.
- The content of text messages you send us, and any voicemail you leave. Calls may be recorded for our records and to make sure we get your job right.
- If you press 1 (Contact Us) or 2 (Request a Quote) in the phone menu, we note that you asked for a link to that form by text, and we send you that one text.
Automatically, when you visit the website
- Basic technical information collected by our website and form platform, such as your IP address, browser and device type, the pages you visit and the page that sent you to us, used to keep the site working and secure.
We do not ask for payment card numbers, bank details or Social Security numbers on this website.
How We Use Your Information
- To answer your request, call you back and give you a quote.
- To schedule, confirm and carry out the work, and to keep you updated about it.
- To send the text messages you agreed to receive, described in section 4.
- To email you about your request, your quote or your job.
- To send invoices and keep the business and tax records the law requires us to keep.
- To keep our website working, secure and easy to use.
- To meet our legal obligations and protect our rights and the safety of our customers.
We do not sell your personal information. We do not rent it or trade it.
Text Messages
Both of our forms carry two separate text message boxes. Each one is optional and starts unticked, and ticking one is never a condition of getting a quote or buying from us.
- Service texts (transactional): messages about your request, your quote, appointment reminders, job updates and account notifications from Rapid Repair and Maintenance LLC.
- Offers by text (marketing): special offers, discounts and news about our services from Rapid Repair and Maintenance LLC.
You can tick one, both or neither. If you call our business line and press 1 or 2, we text you one link to the form you asked for. Message frequency may vary. Message and data rates may apply. Reply STOP to any message to opt out at any time, and reply HELP for help, or contact us using the details in section 12. The full program terms are in our Terms of Service.
How Long We Keep It
- Requests that do not turn into a job: up to 24 months, then deleted.
- Customer records, quotes and invoices: for as long as you are a customer, and afterwards for as long as tax and business record rules require.
- Text message consent and opt out records: for at least four years after you give or withdraw consent, so we can show when consent was given.
How We Protect It
Your information is held in password protected, access controlled systems and sent over encrypted connections. Only the people who need it to answer you or do your job can see it. No system is perfect, so if a breach ever affects your information we will tell you as Iowa law requires.
Your Choices and Rights
- Stop text messages at any time by replying STOP. Reply HELP for help.
- Stop marketing email with the unsubscribe link in any email we send.
- Ask us what information we hold about you.
- Ask us to correct anything that is wrong.
- Ask us to delete your information, which we will do unless the law requires us to keep it.
To use any of these, contact us with the details in section 12. We will answer within 30 days.
Children
Our services are for adults and this website is not meant for children. We do not knowingly collect information from anyone under 18. If you believe a child has sent us information, contact us and we will delete it.
Changes to This Policy
If this policy changes, we will post the new version on this page and update the effective date at the top. Using our website or services after a change means you accept the updated policy.
Contact Us
Questions about this policy or your information? Get in touch.
Rapid Repair and Maintenance LLC
Urbandale, Iowa, serving the Des Moines metro